Customer Support Representative

Job Description

Atlantic Community Bankers Bank is a Pennsylvania state-chartered, Federal Reserve member bank owned exclusively by community bank shareholders. Our mission is to provide correspondent services to community banks. Because we are a bankers bank and do not conduct business with the public, we do not compete with our customer banks. Services offered include loan participations, Fed Funds purchases and sales, compliance services, settlement services, coin & currency, safekeeping, international and De Novo escrow services.

Job duties include but are not limited to:

  • Creating and approving online wire transfers while following related banking regulations
  • Assisting customers by phone
  • Maintenance of customer accounts & researching differences
  • Data processing
  • Account reconcilements
  • Administrative duties including copying, scanning, faxing
  • Gathering data for special projects as assigned

Required Experience and Knowledge:

  • High School Diploma or equivalent
  • 3 years Wire Transfer or Bank Teller experience required
  • Experience and knowledge of banking and/or international payment processing and related compliance preferred
  • Proficiency in MS Office applications
  • Ability to effectively communicate with bank employees and customers in a professional and courteous manner
  • Maintaining accuracy and attention to detail while handling multiple tasks
  • Flexibility to work under time-sensitive and changing priorities
  • Strong verbal, mathematical and organizational skills

Compensation Package:

  • Salary starts at $13.00 per hour (pay increase after 6 months review)
  • Hours are 8:45 AM to 5:15 PM, Monday - Friday
  • 17 Vacation days
  • Competitive benefits package including medical, dental, vision, life, and disability plans (majority 100% employer sponsored) and No waiting period.
  • 401(k) plan (8% company match)
  • Tuition Reimbursement

ACBB is an Equal Opportunity Employer M/F/Disability/Vet

Job Type: Full-time

Salary: $25,350.00 /year