CEO Corner

 By Jon Evans

On April 6, we implemented the conversion of our systems with those of BBN. While we experienced some problems at the time, operations should be flowing smoother now. There still need to be some changes made to XNET and for that, we seek your input, as our goal is to have an efficient, user friendly customer communications platform.

We recently adjusted our product and service pricing across our geography with the objective of maintaining a revenue neutral pricing philosophy, post-merger. The new Fee Schedule was communicated to you earlier this spring. While we had not adjusted pricing in many years we tried to be as fair as possible with the changes. We hope this did not negatively affect you on your total monthly bill. 
Our next step is to standardize our product and service delivery and business processes. Again, our goal is to minimize the impact on you, our customers. We will communicate these changes and their impact to affected customers well before implementing them. Customer training will be made conveniently available to your staff to make sure they are aware and understand the changes. We believe process consistency will help us deliver the best service possible to you.  
You can expect to see more frequent communication from the Bank in 2018. On that theme, in this newsletter you will find an ACBB product/service Key Contact list to help you navigate to the right person to contact with any of your questions or issues. Additionally, you’ll find our 1st quarter financial update to keep you up-to-date on our performance.
In closing, as a bigger and stronger bankers’ bank, we look to the future optimistically with new product and service concepts in development to make your business better and more profitable. While we have our own new product and service thoughts, the best ideas come from you, our customers, who are facing the competition and the rapid advancement of technology everyday. Please feel free to reach out to me, our senior management team or your Relationship Manager with your thoughts. We would love to hear from you!
We thank you for your business and support and look forward to continuing to serve your correspondent banking needs.