BITS - Message from the CEO

Thank you to all of you who joined us for ConnectedLive, our second annual technology conference. We had another great event, thanks to your participation and feedback. We doubled our participation from our inaugural event, and we look forward to seeing more of you next year as we continue to grow.

New Partnership with Jack Henry ProfitStars – We recently signed a strategic partnership agreement with the ProfitStars division on Jack Henry, where BITS is becoming the partner of choice for ProfitStars to provide Hosted and Managed IP Telephony solutions and call center services to any of their clients nationwide. BITS is also exploring options to integrate our voice and call center services with ProfitStars and Jack Henry. Our goal is to improve on our mutual customers’ experience related to call reporting integration and the ability to automatically access end-user information when servicing clients over the phone. Our partnership will significantly increase the ability for BITS to expand geographically and deliver services to a larger number of clients. We were able to ink this deal thanks to our reputation for outstanding service to our existing client base in the 20 states in which we now operate. We continue to look for additional partners where we can establish mutually beneficial partnerships. Thank you all for your serving as outstanding references for us. We sincerely appreciate it.

New Employees – We are very pleased to welcome new employees to the BITS family. We hired Peter Franklin as a project manager to keep up with all the work we have due to organic growth with our over 100 clients, as well as our very strong pipeline. Peter will be working with Trang Lai in our Camp Hill office. We also recently hired Chad Sweigart to be the manager of our implementation team. Chad is also working out of the Camp Hill office.

A Time to Give Thanks – As we start the holiday season, it is a good time to reflect on our year and think with gratitude all the people and events that have shaped our lives. I am grateful to be working at a company with so many selfless and talented employees. We are so proud of Supriya Kulkarni for achieving her Cisco Certified Internet Engineering (CCIE) certification for collaboration. We have a phenomenal Director of Human Resources, Tasha Moore, who has added online training and professional coaching to our stable of internal services. Christian Ericson, Chief Marketing Officer and Head of Sales, has led his team to another record-breaking year of client growth and new partnerships. Finally, I can’t thank our clients enough for your loyalty and continued support. I pledge to always have BITS work hard to continue to earn your trust. Please take the time to think about the family, friends, and partners you enjoy life with and let them know how much you appreciate them.

I hope you are blessed with a fantastic holiday season.